Let’s find
the right direction.

Get help with the app.

Include your device model, the screen or route you were using, and what happened. A route link and a short description are a useful starting point.

Please don’t send passwords, sign-in codes, payment-card numbers, or a complete GPS history.

Your waitlist information.

To ask for a copy, correct your answers, change your optional email choice, or remove your waitlist signup, email privacy@getlongcut.com from the address you used to join and say what you’d like changed.

Private-data requests may require confirmation that you control the email address. Signing up again keeps your original preferences.

Privacy and account questions.

The website waitlist and the Longcut app have separate information notices. Choose the one that matches your question.

Something doesn’t look right?

For inaccurate California route information or a content concern, include the route name or area, its page link, and a brief explanation. For a suspected security problem, contact security@getlongcut.com privately and share only what’s needed to describe it.

Before traveling, check current access, closures, and restrictions with the managing agency. Water reports describe past observations; they don’t establish that water is safe to drink.